The Journey
A clear, person-centred path from your first contact to regular reviews.
01
Get in touch
The participant, family member, nominee or Support Coordinator contacts JJ Individual Support to begin the process.
02
Tell us about you
We discuss your needs, goals, preferences, routines and current supports to understand your unique journey.
03
Check suitability
We determine whether JJ Individual Support can safely and appropriately provide the requested services.
04
Develop your supports
We agree on how support will be delivered, including responsibilities, schedules and service arrangements.
05
Start support
Services commence after the necessary agreements and onboarding processes have been completed.
06
Review and improve
We regularly communicate with participants and review whether supports continue to meet their goals and needs.
Your Rights
We are committed to upholding your dignity and ensuring your voice is heard throughout your support journey.
Dignity and Respect
We treat you with the same respect as anyone else. Your individual preferences and choices are respected at all times.
Privacy and Confidentiality
Your personal information is kept safe and confidential. We only share it with those who need to know for your care.
Feedback and Complaints
We welcome your feedback and are committed to responding fairly and promptly to any concerns or complaints.
Independence and Choice
You have the right to make choices about your support and daily life. We work together to ensure you have control.