Our Feedback & Resolution Process
We value all feedback as an opportunity to improve our services. Our resolution process is designed to be fair, transparent, and timely, ensuring your voice is heard and respected at every stage.
01. Submission
Submit your feedback or complaint through our online form, via email, or by phone. We will acknowledge receipt within two business days.
02. Assessment
Our team reviews the information provided and may contact you for further details. We aim to complete investigations within 10 business days.
03. Resolution
We provide a formal response outlining the outcome and any actions taken. If you are not satisfied, we can provide information on external review options.
Submit Feedback
Your feedback helps JJ Individual Support improve our services. Please use this form to submit a complaint or provide feedback on your experience.